And just the other day I was worried about not having anything to write about. Lol! Life can be unexpectedly eventful. So here it is, I recently(meaning Tuesday) started working in a customer service job for an Ecommerce company that specializes in distributing Jewish products. My role was to take phone calls from customers and make sure their requests were recorded and sent to whoever was in charge of that category. My schedule was Tuesday,Thursday, 9-2 and all day Friday. TGIF. So on Tuesday (my first day) I came into the office. I’m saying office very loosely because it was really a warehouse/art studio space with a computer lab in the back, where we worked. I came in and there was a Jewish man at one computer, another young Caucasian women who I had gone through orientation with and next to my computer a young African American woman, lets call her M. Me and her hit it off pretty well and were exchanging pleasantries and giggling over the quarks of the other men we worked with, like the man who sat across from me who had dirty feet and slurped his food loudly! lol We noticed that their communication was always very tense and high strung, they never spoke to us in a crazy manner though. Finally my actual boss came in around 9:45-10, he was rushing around and finally introduced himself to me. From there he said he wanted me to hit the ground running taking calls and writing their information down on a spreadsheet. He was leaving town that day and had a lot to handle. So I’m thinking cool this can’t be too difficult. So here I am with no customer service training or information about how to solve any of their issues, look up orders and even really address them to answer questions. I had so many technical issues with my headset, however this one man was very sweet to me and took the time to fix things, it took 5-10 minutes. a couple of hours later the man who’d been sitting across from me finally introduced himself, I figured out today his role was a manager, let’s call him J. Then Thursday I came in again and did the same thing. Sat down got on the call center sight, had technical issues, chatted with M. etc. One thing I noticed was that every time M attempted to ask J a question about how to look up orders and actually solve issues with customers he would brush her off and say she didn’t need to deal with that even though it’s her job description. When I asked him that morning If he could teach me some quick easy things to help customers he responded with yeah, sure and never followed through. So me and M. just continued our work and chatted quietly about things we observed. M had mentioned to me that another new girl ,let’s call her N, had started yesterday and was late ,falling asleep and kind of a mess. The worst part was that J told her hiring manager everything and She.Was.Livid. Then the conversation turned to career and she very quietly told me she heard back from a position she had been waiting for forever and she was so happy, I replied saying yeah I applied for an internship too but was waiting to here back from the rep and that I would be conducting wine tastings. So today I get there early and did not have the code for the office so I waited. J showed up and let me in asking how long I had been there blah blah blah.M and N came too. I got some coffee and started working. It was the first time I hadn’t had any technical issues, and M was basically training me and N, even though she had only been working there for 4 days. She told me to make sure my head set was charged, I closed out of all my tickets, and was showing us the order system they use. The boss was working from home that morning. Then I get a call from my hiring manager saying I need to leave the assignment now….I was super confused. Apparently the boss heard from someone that I was interviewing with other companies and got a job so I was planning to leave them. I guess someone overheard me and M talking and thought I said what she said or just lied all together,
So I get off the phone and ask to talk to J. Of course he didn’t know anything and said I should talk to the other hiring manager, S, who I had interviewed with. I spoke to her and explained what I was told and that was not something I said but apparently the boss was not budging and thought I wasn’t dedicated and blah blah blah…So I packed my shit and left. Now here are some of the reasons I was relieved.
- I have 2 midterms next week
- I have professional events to handle for my Fraternity
- I have a business plan due next week
- I go out of town next Friday
- Ya Girl is Stresssseedd!!!
I still left this position with a good relationship with my hiring manager S, which is always good to have in the future. However I don’t think this was the environment I wanted to be working in, it was kind of unprofessional and odd. And I believe this was a blessing in disguise, it just freed up so much more time. Of course money is great and needed! But I am blessed to have a supportive family and just wanted to have my own extra money and structure since my schedule is pretty light. But I will be compensated for my time! But mainly I feel like this is a sign that I need to not work for anyone. I’ve always known/been taught to be an entrepreneur of some sort and I have a class that is solely about that. I have a business plan due next week and need to start thinking seriously about that. This is the second time I haven’t had the best experience with higher ups and I feel like the universe is trying to tell me something. I still wonder who told, probably J. But moral of the story is…never trust a manager with dirty feet! Lol jp, but seriously listen to that inner voice that says something is off and understand that life is on your own timing. Nobody else’s. That’s something I got from my bestfriend Ty, today’s her birthday too, perfect timing.